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Usually, this is because the Chrome extension is not pinned to your browser. 

1) Click on the puzzle piece in the top right-hand corner of your Chrome browser. 

2) Click the thumbtack next to the Kasheesh extension to pin it to your browser. 

If you don't see the Kasheesh extension when you click the puzzle piece please see our help center article Installing the Kasheesh Chrome Extension.

Still have questions? Contact us here. We would be happy to assist you!