Can you release the pending holds on my card/s? 

Likely! Shoot us an email or chat. You can also check out Holds and Pending Charges for more info!

My transaction was declined; what do I do now? 

Some common hiccups are:

• The card is closed. Once a single-use card has been used, it can't be used again, even if the transaction was declined.
• Double-check the purchase total and the total on the single-use card match 
• The billing address needs to be changed to 5 W 20th St, New York, NY 10011

Need more transaction info? Contact support! We can also check if we can release the pending holds so you can create a new card.

What are the support hours?

M-F 9:30-5:30 EST. However, don't hesitate to drop us an email at support@kasheesh.co if you ever need any help. We'll do our best to get back to you as quickly as we can!

I can deactivate a card I've added to my account, but I can't permanently delete and replace it with another; why? 

If a card on your Kasheesh account has been used to complete a transaction, we cannot delete it for accounting purposes.

What is the maximum purchase amount? 

The maximum transaction limit varies by the type of transaction. Please see our help center article on Transaction and Card Limits.

I accidentally deleted a card that I want to continue using.

Don't hesitate to contact us by creating a support ticket in the top right-hand corner of our help center or email us at support@kasheesh.co.

Will I get my cashback or rewards on my cards linked to my Kasheesh account?

It depends on if your card provider limits the types of transactions it will issue rewards on (i.e., Retail Transactions only). If the reward is on all transactions, you will receive them for transactions completed with Kasheesh. Please get in touch with your provider to check the terms for the card/s in question. 

Can I use Kasheesh internationally? 

Kasheesh can only be used for US-based merchants at the moment. 

Can I use Kasheesh to complete a transaction on my mobile phone? 

Yes! Simply log in to your Kasheesh account on your phone and create a card in your dashboard, then use the card information to split your purchase as you would on your desktop. 

For more information about transactions, best practices, and your account, you can explore the articles in our Help Center! 

Still have questions? Contact us here. We would be happy to assist you!