My transaction was declined; what do I do now?

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My transaction was declined; what do I do now? 

Some common hiccups are:
  • Our issuing bank blocks the merchant or transaction. Check out a list of restricted merchants and transactions here.
  • Insufficient funds on one of your underlying cards.
  • The totals don't match. Double-check the purchase total and the total on the single-use card match. (single-use only)
  • The card was already used to complete another purchase. (single-use only)
Need more transaction info? Contact support using the chat box in the lower right-hand corner of this page!
 
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